These Terms of Use govern your access to and use of the Ummah Care website, including all pages, content, features and services made available through it. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, you should not use our website.
Effective date
22 August 2026
Company number
17397258
Registered office
71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Registered Office: 71–75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ
Email: info@ummahcare.com
Throughout these Terms, “Ummah Care”, “we”, “our” and “us” refer to Ummah Care Limited.
2. Our Website
Ummah Care is an online platform designed to help individuals discover faith-sensitive mental health, wellbeing and support services.
Our website may include:
Practitioner listings
Organisation listings
Community resources
Educational articles
Events
Verification information
Contact forms
Practitioner registration
User accounts
Subscription services
The content on this website is provided for general informational purposes only.
3. Acceptance of These Terms
By using our website, you confirm that you:
Are at least 18 years of age, or are using the website under the supervision of a parent or legal guardian.
Will use the website lawfully.
Will not misuse or interfere with the operation of the website.
Accept these Terms of Use.
4. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
Your continued use of the website after any changes constitutes acceptance of the updated Terms.
5. Website Availability
We aim to keep the website available at all times.
However, we do not guarantee uninterrupted access.
We may suspend, withdraw or modify any part of the website without notice for reasons including:
Maintenance
Security
Technical issues
Updates
Legal requirements
We are not liable for temporary unavailability.
6. User Accounts
Some features require an account.
You are responsible for:
Keeping your login details secure.
Maintaining the confidentiality of your password.
Ensuring the information you provide is accurate and up to date.
Not allowing unauthorised access to your account.
You are responsible for all activity carried out using your account.
If you believe your account has been compromised, you must notify us immediately.
7. Acceptable Use
You agree not to:
Break any law.
Upload unlawful material.
Harass or abuse other users.
Submit false information.
Attempt to access restricted systems.
Disrupt the website.
Upload viruses or malicious software.
Impersonate another person.
Misrepresent professional qualifications.
Collect personal information without permission.
Use automated systems to scrape our content without our written permission.
8. Intellectual Property
Unless otherwise stated, all intellectual property rights in the website are owned by or licensed to Ummah Care.
This includes:
Logos
Branding
Website design
Graphics
Articles
Text
Icons
Images (excluding practitioner-uploaded content)
Databases
Source content
You may:
View pages for personal use.
Print reasonable extracts for personal reference.
You may not:
Copy or reproduce substantial parts of the website.
Republish content without permission.
Sell our content.
Create derivative works from our content.
Use our branding without written consent.
9. Practitioner Listings
Practitioner profiles are created using information supplied by practitioners.
Although we take reasonable steps to verify certain information where applicable, practitioners remain responsible for the accuracy of their own listings.
A listing on Ummah Care does not constitute:
A recommendation.
A guarantee of competence.
Medical advice.
Clinical endorsement.
A warranty regarding services.
Users are responsible for deciding whether a practitioner is suitable for their individual needs.
10. Verification
Some practitioners may display a "Verified" badge.
Verification indicates that we have completed our verification process in accordance with our Verification Policy.
Verification does not guarantee:
Professional ability.
Treatment outcomes.
Clinical competence.
Suitability for every individual.
Users should carry out their own assessment before engaging any practitioner.
11. No Medical Advice
The information published on this website is provided for general informational and educational purposes only.
Nothing on this website constitutes:
Medical advice.
Psychiatric advice.
Psychological advice.
Clinical diagnosis.
Treatment recommendations.
Emergency support.
Always seek advice from an appropriately qualified professional regarding your individual circumstances.
12. Crisis Situations
Ummah Care is not an emergency service.
If you or another person is at immediate risk of harm, you should:
Contact your local emergency services.
Attend your nearest Accident & Emergency department.
Contact an appropriate crisis support service.
You should not rely on Ummah Care for emergency assistance.
13. Third-Party Websites
Our website may contain links to third-party websites.
These links are provided for convenience only.
We are not responsible for:
Third-party content.
Third-party privacy policies.
External services.
Information published elsewhere.
Your use of third-party websites is entirely at your own risk.
14. User-Generated Content
Users may submit:
Reviews
Comments
Practitioner information
Enquiries
Feedback
By submitting content, you confirm that:
You own or have permission to publish it.
It is truthful.
It does not infringe another person's rights.
It is not defamatory, abusive or unlawful.
You grant Ummah Care a non-exclusive, worldwide, royalty-free licence to display, reproduce and distribute such content in connection with operating the platform.
We reserve the right to edit, moderate or remove content that breaches these Terms or our policies
15. Privacy
Your use of the website is also governed by our:
Privacy Policy
Cookie Policy
Please read these documents carefully.
16. Limitation of Liability
To the fullest extent permitted by law, Ummah Care shall not be liable for any loss or damage arising from:
Your use of the website.
Reliance on website content.
Decisions made using practitioner listings.
Temporary website outages.
Technical failures.
Third-party services.
Viruses or cyber incidents beyond our reasonable control.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law, including liability for death or personal injury caused by negligence or for fraud.
17. Indemnity
You agree to indemnify and hold harmless Ummah Care Limited, its directors, employees and representatives against any claims, losses, liabilities or expenses arising from your breach of these Terms or your misuse of the website.
18. Suspension and Termination
We may suspend or terminate access to the website or user accounts where we reasonably believe that
These Terms have been breached.
Fraudulent activity has occurred.
False information has been submitted.
There is a risk to other users or the platform.
We are required to do so by law.
Where appropriate, we may provide notice before taking action.
19. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
20. Contact Us
If you have any questions regarding these Terms of Use, please contact: