At Ummah Care Limited, we are committed to making our website as accessible and inclusive as possible. We believe that everyone should be able to access information about mental health, wellbeing and support services regardless of ability, disability or the technology they use.
This Accessibility Statement explains our commitment to accessibility and the steps we are taking to improve the experience for all users
Effective date
22 August 2026
Company number
17397258
Registered office
71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Registered Office: 71–75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ
Email: info@ummahcare.com
2. Our Commitment
We are committed to providing a website that is accessible to as many people as possible, including individuals with disabilities and those using assistive technologies.
When designing and maintaining our website, we aim to:
Provide clear and readable content.
Use accessible colours and sufficient colour contrast.
Support keyboard navigation.
Ensure compatibility with commonly used screen readers.
Use meaningful headings and page structure.
Provide descriptive alternative text for important images where appropriate.
Design forms that are easy to understand and complete.
Make navigation simple and consistent throughout the website.
Accessibility is considered as part of our ongoing design and development process.
3. Accessibility Standards
We aim to work towards compliance with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, where reasonably practicable.
These internationally recognised guidelines help ensure digital services are accessible to a broad range of users, including people with:
Visual impairments.
Hearing impairments.
Physical disabilities.
Cognitive or learning disabilities.
Temporary impairments.
Users accessing the website on mobile devices or with slower internet connections.
While we strive to meet these standards, some areas of the website may not yet fully conform. We are committed to identifying and addressing accessibility issues as part of our continuous improvement programme.
4. Accessibility Features
Our website is designed to include features that support accessibility, including where available:
Responsive layouts for desktop, tablet and mobile devices.
Clear navigation and page structure.
Consistent headings and typography.
High contrast between text and backgrounds.
Keyboard-accessible navigation.
Clearly labelled form fields.
Error messages designed to help users complete forms successfully.
Logical reading order for assistive technologies.
5. Third-Party Content
Some areas of our website may include third-party services or embedded content, such as:
Maps.
Videos.
Payment providers.
Practitioner directory functionality.
External websites.
While we aim to work with accessible providers, we cannot guarantee the accessibility of third-party services that are outside our control.
6. Browser Compatibility
Our website is designed to work with current versions of major web browsers, including:
Google Chrome
Microsoft Edge
Mozilla Firefox
Apple Safari
For the best experience, we recommend keeping your browser up to date.
7. Feedback and Accessibility Issues
We welcome feedback from users about the accessibility of our website. If you experience difficulty accessing any part of our website, require information in an alternative format, or have suggestions for improvement, please contact us.
When contacting us, it is helpful if you include:
The webpage or URL where the issue occurred.
A description of the problem.
The device and browser you were using.
Any assistive technology you were using, if applicable.
We will make reasonable efforts to respond promptly and provide appropriate assistance.
8. Continuous Improvement
Accessibility is an ongoing process. We regularly review our website and make improvements where possible, taking into account:
User feedback.
Technological developments.
Changes to recognised accessibility standards.
Updates to our website and services.
As new features are introduced, we aim to ensure accessibility is considered throughout their design and implementation.
9. Contact Us
If you have any questions about this Accessibility Statement or would like to report an accessibility issue, please contact: