Verification process

Helping you find support with confidence.

Trust is at the heart of Ummah Care. Our verification process is designed to increase transparency and help you make an informed decision when choosing a professional, organisation or service.

No verification process can guarantee the quality of care or the outcome of it. What we can do is take reasonable steps to confirm that a verified listing is genuine and accurately represents the person or organisation behind it. What those steps are depends on the type of listing.

Join as a professional

What a Verified badge means

Ummah Care has reviewed the information the practitioner or organisation gave us and confirmed the details that are relevant to their profession or service. That may include one or more of:

Identity

Professional qualifications

Professional registration or membership

Organisation details

Website and contact information

Business or charity registration

Professional insurance, where applicable

Practice location

Supporting documentation

Verification is completed before a listing receives the badge. Nothing goes live first.

What it does not mean

A Verified badge does not mean that Ummah Care:

Guarantees the quality of care provided.

Recommends one professional over another.

Monitors every interaction between users and practitioners.

Guarantees appointment availability or service outcomes.

Replaces your own judgement when choosing support.

Always satisfy yourself that a professional or service is suitable for your own needs.

The badge is a statement about what we checked — not a recommendation, and not a guarantee.

Our verification standards

Every profession is different, so the checks are too.

Across every category: we ask for a DBS certificate from anyone whose work involves children or vulnerable adults. For categories that carry the heaviest risk, such as home care, those checks are completed before any payment is taken.

Clinical & medical professionals

Who this covers

Counselling Psychologists

Clinical Psychologists

Mental Health Social Workers

Mental Health Nurses

Arts Therapists

Psychiatrists

What we may verify

Professional registration

Registration status

Qualifications

Identity

Practice information

Counsellors & psychotherapists

Who this covers

Psychotherapists

Counsellors

CBT & Psychological Therapists

Child & Adolescent Psychotherapists

Family & Systemic Psychotherapists

What we may verify

Professional membership or accreditation

Qualifications

Identity

Practice details

Website or business information

Islamic, spiritual & pastoral support

Who this covers

Imams

Islamic Scholars

Muslim Chaplains

Marriage & Family Advisers

Pastoral Care Practitioners

What we may verify

Identity

Mosque or organisation affiliation, where applicable

Relevant qualifications or recognised training

Public profile and community role

Organisation details where appropriate

Coaching, mentoring & wellbeing

Who this covers

Marriage & Relationship Coaches

Life & Wellbeing Coaches

Parenting Coaches

Youth Mentors

What we may verify

Identity

Coaching qualifications, where applicable

Business information

Website and professional presence

Organisations & services

Who this covers

Clinics & Practices

Charities & CICs

Community Projects

Helplines

Mosque Services

Training Providers

What we may verify

Organisation identity

Charity or company registration

Website

Contact details

Public information

Key organisational representatives

Keeping it accurate

Verification is only useful if it stays true.

Practitioners and organisations are responsible for keeping their own listing accurate and up to date. Where appropriate, we periodically review verified listings and ask for updated information or supporting documentation.

If verification can no longer be confirmed, the Verified badge may be removed until the information has been brought up to date.

If you report a problem, we may

Contact the practitioner or organisation.

Request updated documentation.

Temporarily suspend verification.

Remove a listing if it no longer meets our standards.

Every report is reviewed carefully. Our goal is to keep the directory trustworthy for the communities we serve.

Report a concern

Tell us if information on a listing is inaccurate, misleading or no longer valid.

This form is not monitored around the clock. If someone is in immediate danger, contact your local emergency services.

Thank you! Your submission has been received!

Oops! Something went wrong while submitting the form.

FAQ

Common questions

Who can join Ummah Care?

Qualified mental health, wellbeing and faith-based practitioners who meet the requirements for
their profession or service.

How do I create a practitioner profile?

Complete our practitioner registration form and provide the required information about you and
your services.

How does verification work?

We review relevant professional registration, qualifications, insurance and other supporting
information where applicable.

How long does verification take?

We aim to review completed verification submissions within 3 working days.

Can I update my profile later?

Yes. You can keep your profile information and availability up to date.

Looking for verified support?

Search by profession, area of support, location or language.

Therapy, clinical care, Islamic guidance, coaching or community services — the directory brings verified professionals and organisations together in one place.

Explore the directory

UMMAH CARE

Helping you find support with confidence.

Every profession is different, so the checks are too.

Verification is only useful if it stays true.

Common questions

Search by profession, area of support, location or language.

UMMAH CARE