This Privacy Policy explains how Ummah Care Limited (“Ummah Care”, “we”, “our” or “us”) collects, uses, stores and protects your personal information when you use our website, directory, services and related platforms.
We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy laws.
Effective date
22 August 2026
Company number
17397258
Registered office
71–75 Shelton Street, Covent Garden, London WC2H 9JQ
Registered Office: 71–75 Shelton Street Covent Garden London United Kingdom WC2H 9JQ
Email: info@ummahcare.com
For the purposes of UK data protection law, Ummah Care Limited is the Data Controller of your personal information unless otherwise stated
2. About Ummah Care
Ummah Care is an online platform designed to help individuals find trusted, faith-sensitive mental health, wellbeing and support services. Our platform includes:
A searchable practitioner directory
Verified practitioner profiles
Organisations and community services
Articles and resources
Practitioner registration
User accounts
Subscription services
Contact and enquiry forms
3. Information We Collect
Depending on how you use our services, we may collect the following information.
Information you provide
This may include:
Full name
Email address
Telephone number
Postal address
Organisation name
Professional qualifications
Professional registrations
Practice information
Biography
Languages spoken
Profile photographs
Website and social media links
Payment information (processed securely by Stripe)
Messages you send us
Information submitted through forms
Account information
When creating an account we may collect:
Username
Login credentials
Preferences
Saved listings
Favourite practitioners
Passwords are securely encrypted and are never stored in plain text.
Practitioner information
Practitioners may also provide:
Qualifications
Professional memberships
Registration numbers
Insurance information
Verification documents
Identity documents
Practice locations
Session formats
Areas of expertise
Availability
Some verification documents may contain personal information necessary to verify professional status.
Automatically collected information
When visiting our website we may automatically collect:
IP address
Browser type
Device type
Device type
Pages visited
Time spent on pages
Referral sources
Cookies
Analytics information
4. How We Use Your Information
We use your information to:
Operate our website
Provide directory services
Create and manage user accounts
Verify practitioners
Process subscriptions
Respond to enquiries
Improve our services
Prevent fraud
Detect abuse
Maintain platform security
Send important service communications
Comply with legal obligations
Produce anonymous statistics
Where you have opted in, we may also send newsletters and marketing communications.
5. Our Lawful Basis for Processing
Under UK GDPR we rely on one or more of the following lawful bases:
Contract
Where processing is necessary to provide our services. Examples include:
Creating accounts
Managing listings
Processing subscriptions
Legitimate interests
Where processing is necessary for our legitimate business interests including:
Improving the platform
Preventing fraud
Website security
Customer support
Platform administration
Consent
We rely on consent for:
Marketing emails
Optional cookies
Certain communications
You may withdraw consent at any time.
Legal obligation
Where we must process information to comply with applicable law.
6. Verification Information
Practitioners applying for verification may be asked to provide supporting documentation including:
Identity documents
Professional registration
Qualifications
Insurance certificates
Membership certificates
DBS checks (where applicable)
Other verification documents
These documents are used solely for verification purposes. We retain them only for as long as reasonably necessary and protect them using appropriate security measures. Verification does not constitute an endorsement or guarantee of professional competence.
7. Payments
Payments are processed securely through Stripe. Ummah Care does not store full payment card details. Stripe processes payment information in accordance with its own Privacy Policy.
8. Cookies
We use cookies to:
Remember preferences
Keep users signed in
Improve website performance
Analyse website usage
Protect against fraud
Further information is available in our Cookie Policy.
9. Marketing Communications
If you subscribe to updates, we may send emails relating to:
New features
Practitioner updates
Resources
Platform announcements
Events
Service information
You may unsubscribe at any time using the link included in our emails.
10. Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers including:
Stripe
Webflow
Directify
Fillout
Email service providers
Analytics providers
Cloud hosting providers
Professional advisers
Regulatory authorities where legally required
Each provider processes information under appropriate contractual safeguards.
11. International Transfers
Some of our service providers may process information outside the United Kingdom. Where this occurs we ensure appropriate safeguards are in place, including approved contractual clauses or equivalent legal protections.
12. Data Retention
We retain personal information only for as long as necessary. Typical retention periods include:
User accounts until deleted
Practitioner records while active and for a reasonable period afterwards
Verification documents only as long as necessary for verification and compliance purposes
Financial records as required by law
Support enquiries for operational purposes
Information no longer required is securely deleted or anonymised.
13. Security
We implement appropriate technical and organisational measures to protect personal information including:
Encryption where appropriate
Secure hosting
Access controls
Password protection
Regular software updates
Monitoring against unauthorised access
No online system can be guaranteed to be completely secure; however, we continually work to maintain high security standards.
14. Your Rights
Subject to applicable law, you have the right to:
Access your personal information
Request deletion
Object to processing
Request data portability
Correct inaccurate information
Restrict processing
Withdraw consent
Lodge a complaint with the ICO
To exercise any of these rights please contact:
info@ummahcare.com
15. Children’s Privacy
Our services are intended primarily for adults.
Where services relate to children or young people, information should normally be submitted by a parent, guardian or authorised professional where appropriate.
We do not knowingly collect personal information from children in breach of applicable law.
16. Third-Party Websites
Our platform contains links to third-party websites, practitioner websites and external organisations.
We are not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of those websites before providing personal information.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated effective date. Where significant changes are made, we may notify registered users by email or through the platform.
18. Contact Us
If you have any questions regarding these Terms of Use, please contact: